E*Trade: Creating Buzz With BabiesFebruary 26, 2009
E*Trade’s talking and singing baby campaign has resulted in tremendous buzz about the brand. This demonstrates another way to create word of mouth. The challenge with this approach is continuing to maintain the freshness and innovation over the long run. How well they treat their customers during these trying economic times will generate more organic word of mouth. Better to offer real help than hype when it comes to trying to influence word of mouth.